Returns

Returns within 28 days

EASY RETURNS

All returns are tracked, and you will be given a tracking reference by Royal Mail once your parcel has been processed at your local Post Office.
If you would like to return or exchange an item from your order simply follow the steps below:

Begin your return via:
www.haloslondon.com/senditback to generate your label.
You will be asked to enter your order number and details to create your returns label.

Please download and print your label. If you do not have access to a printer, use the Royal Mail Label printing service, you will need the QR code sent via email on completion of the online return.

Take your phone and parcel to your local Post Office or Royal Mail Customer Service Point, and Royal Mail will scan the code and print your label for you.

Please ensure when packing your order for a return to include your returns card or note stating your order number and how you wish to proceed.
Products are to be returned in their original condition & packaging where possible, along with any tags/labels and packaged securely.

ARRANGE A COLLECTION

You can also get your return collected from your doorstep.
Make sure you have printed and attached your returns label to the parcel click here for more information.

There may be a small charge for this service.