• How to return?

    We offer an easy returns service with Royal Mail. All returns are tracked, and you will be given a tracking reference by Royal Mail once your parcel has been processed at your local Post Office.

    You will be asked to enter your order number and details to create your returns label at www.haloslondon.com/senditback.

    Please download and print your label. If you do not have access to a printer, use the Royal Mails Label printing service, you will need the QR code sent via email on completion of the online return.

    Take your phone and parcel to your local Post Office or Royal Mail Customer Service Point, and Royal Mail will scan the code and print your label for you.

    Please ensure when packing your order for a return to include your returns card or note stating your order number and how you wish to proceed. 

    Products are to be returned in their original condition & packaging where possible, along with any tags/labels and packaged securely.

  • How long do I have to make a return?

    Although we know you’re going to love your item(s) from Halos London, you are more than welcome to return if you do change your mind. 

    You now have 28 days for a return. 

  • Non-returnable items

    All our body piercing jewellery is dispatched inside clear plastic bags and sealed with a tamper-proof label to allow our customers to view their purchases and still make use of our returns service.

    We are unable to accept items for a refund or exchange if these have been worn or the seal on the tamper-proof packaging has been opened or tampered with. 

  • Can I change or cancel my order once placed?

    If you need to change any part of your order, please contact us at info@haloslondon.com with your order number to further assist.

    For orders that have been dispatched or delivered, please follow our free returns process as shown above. 

    Please note some products are not eligible for cancellation or full refund (Please see section Non-returnable items)

  • Your return has been received, what happens now?

    We want to ensure you are kept up to date at all times during the return process of your order. 

    Once this has been processed by one of our Customer Service team, you will receive a confirmation via email regarding the completion of your refund or exchange.

  • What happens if the item I want in exchange is out of stock?

    When processing your return, if the item you would like in exchange is out of stock, you will be contacted by a member of our Customer Service team to advise and offer an exchange or refund (dependant on the time scale of return).